Have you ever noticed how few chiropractors there are
today? Don't get me wrong, I fully realize there are about 50,000 people who hold
chiropractic licenses and hundreds of graduates joining our ranks each year. There are
more D.C.s than ever before, but fewer chiropractors.
Instead, we have chiropractic orthopedists, principled chiropractors, doctors of
chiropractic medicine, subluxation-based chiropractors, chiropractic physicians, straight,
mixed and just plain "mixed-up" chiropractors. Because of the tremendous
diversity of practice approaches and philosophies, we have developed an entire lexicon to
distinguish ourselves from one another.
But in reality, it doesn't matter if I understand what kind of D.C. you are or whether
you know how the doctor down the road practices. What matters most -- in fact, the only
thing that really matters -- is that your patients understand.
When patients go into a chiropractor's office, they have certain expectations. They
might be looking for quasi-medical symptomatic relief. Or, they might be looking for a
drugless way to correct the underlying cause of their problem.
Patients who understand about vertebral subluxation -- and want a good specific
adjustment -- will be left unsatisfied if they enter the office of a D.C. who uses a
variety of therapeutic devices but doesn't adjust.
On the other hand, those who have the mistaken notion that a D.C. is just another type
of medical doctor who can diagnose everything from pityriasis rosia to neurocirculatory
asthenia -- and prescribe just the right 'cure' -- will be disappointed after a visit to a
conservative practitioner.
That's the strange thing about expectations: they don't always have a basis in fact.
People form their expectations based on stories they've heard from ailing relatives, from
newspaper and magazine articles they've read, or from wishful thinking on their own part.
Your job is to determine what patients' expectations are before any program of care
begins. You need to find out what they know about chiropractic and what they hope, and
expect, to receive from it.
If you're lucky, the person will either already know the truth about the human body and
chiropractic's role in health care, or be open to learning. Either way, you have to make
the person aware of what you offer in your office.
Within our profession, we've developed a kind of shorthand to relay this information.
We have a pretty good idea right away what is meant when a colleague refers to him or
herself as a "principled" chiropractor, or a "subluxation-based"
chiropractor. We also know what will be offered in the offices of a chiropractic
orthopedist or a doctor of chiropractic medicine.
But the public doesn't read our journals and newspapers. Most don't understand the
subtle (and sometimes not-so-subtle) differences indicated by these cryptic terms. That's
why it's absolutely essential that you make sure every patient understands the meaning
behind the terminology -- and is comfortable with your approach to health care.
Right now, advocates of what they like to call the "progressive" branch of
our profession are trying hard to re-educate the public about chiropractic. In articles
and press releases, they are trying to convince people that chiropractic is a type of
medical treatment which uses spinal manipulative therapy for chronic low-back pain. They
refuse to publicly acknowledge the existence of vertebral subluxations and wouldn't be
caught dead using the word "adjustment."
Armed with the Rand study and Mercy Guidelines as reinforcements, they are literally
trying to redefine our profession.
It is their hope that, in the near future, patients will arrive at a D.C.'s office with
the expectation of seeing a doctor (preferably in the obligatory white lab coat with
a stethoscope strategically hanging from around the neck) who will diagnose medical
problems and either treat them or refer them to a medical associate.
When those patients arrive in your office, you have only three choices. You can:
1. Try to be the doctor they expect, adhering strictly to the Mercy Guidelines and
closing the door on the art and philosophy of chiropractic.
2. Accept the person as a patient and provide conservative chiropractic care. In doing
so, you risk having a board complaint filed against you because you didn't meet the
patient's expectations. Worse yet, you can be slapped with a malpractice suit and a dozen
chiropractic physicians will be waiting with their copies of the Mercy Guidelines to
testify against you in court.
3. Change the person's expectations by explaining what a chiropractor really
does. Once the patient understands the goal of chiropractic and how you intend to reach
that goal, you will be free to work together in harmony.
Unfortunately, there have been attempts to convince D.C.s that the third choice is no
longer viable.
Several years ago, in Arizona, the executive director of the state association claimed
that state law required all chiropractors to undertake physical and clinical
examinations and perform medical diagnoses. Luckily, the highly respected attorney Paul
Eckstein examined the laws and found that claim to be totally inaccurate.
Although a change in the scope of practice allowed D.C.s to conduct certain
examinations, they were not required to do so. In fact, the law specifically defined a
doctor of chiropractic as a portal of entry health care provider involved in the
"...detection and correction of subluxations, functional vertebral or articular
dysarthrosis or neuromuscular skeletal disorders..."
The attorney outlined a simple procedure to prevent patients from having the wrong
expectations, and protect doctors from disappointed patients and spiteful colleagues.
First, Eckstein emphasized that chiropractors "should educate all of their
patients through lecture and literature as to the limits of their practice -- that they
are not medical physicians and that they do not undertake physical and clinical
examinations or use diagnostic x-rays" (for other than the detection and analysis of
vertebral subluxations).
Next, doctors were advised to use a "Terms of Acceptance" form which spells
out in plain language what the chiropractor will and will not do. If you're a
subluxation-based chiropractor, you need to let patients know that you will be focusing on
the detection, analysis and correction of vertebral subluxations.
The patient should be required to read the form, and you or your C.A. should be
available to explain it in more detail if necessary. The patient should then sign the form
and receive a copy of it. The original should be filed with the patient's records.
It's important to realize that this document isn't meant as a way to absolve you of
your responsibility as a doctor of chiropractic. That's something you can never merely
sign away, nor would you want to. But, as a D.C., you have another duty: You must educate
the public and prevent others from re-defining the profession out from under us.
There's only one way we can stop others from telling our patients what chiropractic is
supposed to be. And that's to make sure we tell them what chiropractic really is.