"What comes from the heart, goes to the heart."
-- Samuel Taylor Coleridge
Simply phenomenal! I just got an e-mail from a doctor whose income has multiplied seven
times since he changed one thing about his practice -- the way he advertised. He stopped
following the crowd, and used a few suggestions I gave him, and his whole life changed.
And, in turn, he's changed lots of lives for the better in his community.
Here's the reality.
No business can survive very long without new customers, and the business of
chiropractic is no different. One way to bring in those new people is to advertise. And
yet, so many doctors have "lost their shirts" advertising that they shy away
from it, not wanting to get burned again. They get "in pain" but don't take the
right lessons away from the experience. They just stop advertising, instead of learning
how to advertise the right way. Worse yet, many of those doctors actually allow their
newspaper ad representatives write their ads for them!
My friend, Ray, is a financial advisor. One of the biggest challenges for him is that
new clients have a hard time really believing that he can do what is says he can do. When
I first heard him tell me how to save money, I said, "Wait a minute, why the heck
isn't everybody doing this?" His answer was simple. "Because they can't believe
it, so they do what everyone else is doing." (Ray saved me $35,000 in taxes last
year). Likewise, most doctors don't believe that there are ways to effectively advertise
in chiropractic. But, "you gotta believe."
Let me share seven of the most powerful secrets of advertising:
1. Come from the heart, and get into people's lives. If you come from the heart,
and have the right intentions, people will bond with you. It's known that people buy on
emotion, and then rationalize their decision with logic. So, write your ad "from the
heart." Talk to people as if they were right in front of you. Don't write like a
doctor. Write using simple words -- words that make it clear you're sincere, and just like
they are. When I finish an ad, I always try to step back and then read it as though I were
John Q. Public reading it for the first time.
2. Catch their attention. Use a terrific headline. Some will tell you the
headline is 90% of what makes people take notice of your ad. I agree, and often think that
it's closer to 100%. The best way to write headlines is to model the ones that have been
so successful. The next time you're in a supermarket line, take note of the tabloid
headlines, replace a few words, and voila, you've got a headline. Of course, it must be
appropriate, so don't use something like "Harrison Ford Impregnated with Alien
Love-Child."
A good copywriter spends as much time on the headline as he or she does writing the
body of the ad. When writing a headline, imagine the busiest person in the world. That's
the person who's attention you need to grab.
3. Offer people what they think they need, not what we think they need. Believe
it or not, average people don't want to be subluxation-free (that comes later). They don't
want their Innates expressing at full potential (not yet, that comes later). People are
self-oriented, wanting to feel good and have better lives. So your ads should be geared
toward letting them know you can help them in what they are looking for. You can only
teach lay people the "Big Idea" after they understand that you can help them in
what they feel they need now.
4. Tell a compelling story. Ads written in story format do better than ads that
look like ads. Some experts say that "advertorials" have seven times the
readership of traditional ads. The more story-like your ad is, the more readers you'll
have. But, since you've got only a few seconds to hold their attention, you must start off
with a bang!
5. Stand out, and be different. Probably the worst thing you can do is make your
ad look like the typical "Eight-Danger-Signal" ad, the one with the goofy
"professional" photos in the corner. They have no heart, no rapport, and no
uniqueness to them. Just because everyone is doing it does not mean that it works so, only
model success.
6. Call people to action. It sounds almost funny but human nature is often such
that if you don't specifically tell people what to do, they often won't do it. Tell your
readers what to do. They should pick up the phone to call you to make an appointment.
There is a dramatic decline in response rate if the "call to action" is not
clearly spelled out in your ad.
7. Have an irresistible offer. People like special offers, and yes, even wealthy
people like special offers. Greg Stanley states (and he is absolutely correct, as usual)
that people do not like to pay high fees for initial visits where nothing is done to start
actually correcting a problem. They are willing to pay fair fees, however, for services
that do start correcting the problem. And, contrary to popular belief, a lower
"front-end" fee does not attract the "bottom of the barrel." Figure
out your patient visit average, and you'll quickly see that financial success is in the
"back-end."
Another draw is having offers that end in "7". A $17 new patient offer will
out-pull a $15 new patient offer every time.
If you follow just these seven secrets in your advertising, you'll get great results.
Chiropractors are famous for giving this lesson to the medical profession, but let's take
the lesson ourselves. Let's stop doing what doesn't work and start doing what does!
(Robert J. Manna, D.C., practices in Rome, GA, and also runs KILLER ADS, Inc., a
company that teaches better advertising methods to professionals. He has more than 2,100
clients in eight countries. He can be contacted at 706/233-9000 or at
Killerad@Bellsouth.net.)