It's highly frustrating when you're dedicated to lifetime chiropractic
for everyone yet unable to communicate it in a way that truly speaks to
and captures the hearts and souls of your patients. Fortunately, there are
many strategies you can employ to help you.
One of the most valuable of these is to understand what your audience
is looking for. When people listen, one of the first things they evaluate
is whether or not the person speaking seems trustworthy. Next, they want
to know what gives the person the authority to be speaking on the topic in
a group or one-on-one setting.
To really "get through" to your patients, you have to be able
to get inside their heads.
As you're speaking to a large group or during one of your own in-office
health talks, ask yourself whether you're presenting yourself as
trustworthy. Are you speaking with authority? Are you looking people in
the eye with respect, passion and compassion or are you lecturing and
talking down to them? Lack of sincerity will be blatantly obvious.
What does your clothing say about who you are? Do you look like you
just walked in off the street or are you presenting yourself with a
professional attitude and attire? Remember, your appearance will speak
volumes even before you open your mouth.
It's also vital that you ask lots of questions. When you ask your
patients and community members questions, it sets the wheels in motion for
them to begin thinking and processing information about chiropractic on
their own, independent of the material you are communicating.
While in today's culture people are tired of being solicited and
coerced into doing things, if they see value in a given activity, they'll
do it on their own without invitation. When you ask salient questions, you
will build this value.
Try asking questions like, "Has anyone ever suggested that you try
chiropractic before? Do you understand how the nerves in your body control
the proper function of your back, head, legs and lungs, etc.? What do you
think might happen if your child experienced nerve pressure between his or
her brain and body?"
Or, "Do you think this pressure could affect their lungs, heart,
ears or stomach? Did you know that if the spine is subluxated or
misaligned with pressure on the nerves and remains that way, that within
two weeks, it can begin to cause potentially permanent damage to the joint
and nerves? When would be a good time for us to check you or your child,
today or tomorrow?"
Asking questions opens the door to meaningful dialogue and involvement
on the part of the person with whom you are speaking. It also enables you
to know and understand what patients are thinking so you can phrase your
words in a way that will support their voluntary and active participation
in their own care.
Finally, concentrate on building the best bridges you can to get your
vision across. It's a waste of time to inundate people with written
resource material or words about chiropractic unless you know what kind of
language they speak.
Understand the needs and hearts and souls of your patients before
you begin educating them about lifetime care or you'll push them off the
bridge. Your goal should be to help people visualize how they can achieve
optimum health or freedom from pain through the lifetime chiropractic care
that your practice and team are committed to providing.
Focus your enthusiasm and passion around personal stories and lives,
and people will take the steps they need to cross that bridge on their own
with minimal guidance from you.
(Dr. Eric Plasker is founder of The Family Practice where
chiropractors are uniting to lead family health care. This year the Family
Practice Seminars introduced the Chiropractic Communication Continuum, a
simple communication system designed to help anyone master the ability to
effectively communicate chiropractic so that people engage in long term
care. For information about this – or seminar, coaching, training, or
product information to help you build your confidence and family practice
– call toll-free 866/532-3327, ext. 105 or visit Dr. Plasker's website
at www.thefamilypractice.net)