When it comes to communicating chiropractic in your community, how
effective would you say you are? Do you feel that people are really
listening and engaging in an active dialogue with you or are you just
lecturing?
If people are openly listening and then becoming inspired to act
(participate in care) after you speak to them, then you are definitely on
the right track. If on the other hand, you are just getting into dead-end
debates that don't result in any new patients or chiropractic families
willing to commit to lifetime chiropractic care in your practice, then you
may need to rethink your strategy.
Think about how much time you spend in your practice and personal life
talking to people about chiropractic. Do you ever feel like you've talked
about the benefits of chiropractic until you've become "blue in the
face" or you're so frustrated because people aren't taking action
after you've invested all that time and effort in educating them?
If you're going to spend 30 to 40 or even 50 hours a week being a
chiropractor, you know you're going to be spending a lot of that time
communicating about chiropractic whether you're effective at it or not.
Doesn't it make sense to become super effective at mastering this
communication process so that you can maximize your results? Of course it
does.
In fact, if you were going to master just one thing in addition to your
ability to adjust people, this would be it. Most people
"innately" know that chiropractic is true, though rarely has
anyone been able to put it into language that they can readily understand.
That's your job.
In The Family Practice, we teach a "Chiropractic Communication
Continuum" that educates chiropractors in how to effectively connect
with and reach people in a way that will cause them to take action and
participate with their families. It holds to the philosophy that people
are motivated or driven to make choices that cause them to experience
pleasure or eliminate pain. (We'll be reviewing the Chiropractic
Communication Continuum in detail at our March seminar and chiropractors
will leave as communication masters!).
Aren't we all motivated by some desire for pleasure? For this very
reason, it sometimes takes the presence of its exact opposite (pain) to
get us to finally take the action we know makes sense to improve our
health and lives.
Many of the famous motivational gurus, like Tony Robbins, have taught
us this. Choose the angle or adjust your communication based on the level
of pain or lack there of (desire for pleasure) that each of your
individual patients has. In other words, when communicating chiropractic
concepts to your patients, you must connect with them and communicate the
principles in a way that will create value for them.
For example, if you have a patient who is experiencing excruciating
back pain, you will want to communicate with them in a different manner
than you would with a patient who is a "scratch-golfer."
While the center of your communication about chiropractic principles
will never change, the way that you connect these principles to each
patient's life will.
If you have patients with a high level of pain, it's important not to
emphasize that chiropractic will alleviate it. Instead, you'll want to
explain the larger picture of how subluxations affect the central nervous
system and how this in turn could be causing "dis-ease" or
weaknesses in the body that is generating the pain.
From this information, you can simply build a "bridge" for
the individuals about the value of removing that interference and keeping
it permanently out of their lives, thus allowing a high quality of life to
be consistently maintained. You won't be telling them you'll "treat
the pain," but you will be saying you'll remove the
interference to permit the body to heal itself.
On the other side of the coin, "scratch-golfers" might need
to understand how interference on their "lines" might interfere
with the normal mechanics of spinal motion and actually hamper their golf
swing. These individuals will be interested to learn that if this
interference is removed, a greater level of flexibility could be realized
that might improve their swing and help them drive the ball further than
ever before!
That's one reason why many top golfers (including Tiger Woods) have
chosen to participate in chiropractic care on a regular basis. Rather than
lecture people and turn them off with your academic knowledge about
chiropractic, relate stories to your patients about real life people.
Better yet, relate your stories to their lives. Make real
connections with your patients, and get real results.
Communicating chiropractic like a master can turn your practice on --
and around! Dedicate yourself to lifetime chiropractic care for everyone.
And make the commitment to become a chiropractic master communicator
today!
(Dr. Eric Plasker is the founder of The Family Practice, where
chiropractors are uniting to lead family health care. For information on
upcoming seminars, and coaching, training, or product information to help
you build your confidence and family practice, call toll-free 866/LEAD-DCS
[532-3327], ext. 105. Or connect online at www.thefamilypractice.net)