Probably one of the easiest means of marketing your practice and
educating your patients is a monthly newsletter. For my first 17 years of
practice, I regularly mailed out a four-page newsletter to my patient base
as well as about 250 chiropractors. These newsletters kept chiropractic
and me on the mind of my patients.
Newsletters help educate your patients on an ongoing basis and that
makes them better referral sources for your practice. Newsletters also
help keep your patients centered on your care.
We've all had patients who in the beginning of their care were all
excited about chiropractic for the right reasons. But, as time went on
they seemed to forget the basis of their care and reverted back to a
pain-only concept. Newsletters are a key tool in an ongoing educational
process for your patients.
With the advent and usage of e-mail, newsletters have taken on an even
more significant role. E-mail newsletters have made sending out
newsletters much more affordable. In years past, I would spend more than
$1,000 an issue to send out a newsletter to my patient base. E-mail
reduces that cost to a small fraction of that.
The e-mail newsletter offers several other advantages over the paper
version.
First, e-mail newsletters can be much more timely. The ability to get
information out to my patients with current stories is much better now.
Second, e-mail newsletters can be in color and contain pictures. My
past newsletters were only black and white, because color would have been
prohibitively expensive to print.
Third, once my patients had read the newsletter, they threw it away.
Even if I asked them to pass the issue on to others, it was very unlikely
they would actually re-mail it to someone else. With e-mail, most readers
will hit the "forward" button and send the newsletter on to
others.
E-mail newsletters carry one other big advantage that many people are
not yet taking advantage of. They allow you to easily add others to your
mailing list. Why should your e-mail newsletter be restricted to only a
portion of your patient base? Over the past three years I have noticed
that many doctors who use our e-mail newsletter service are
under-utilizing this important resource.
The first step to being more effective is diligence in collecting
e-mail addresses in your own practice. The easiest way to obtain those
addresses is to add the category to your new patient form. This makes it
part of the patient records immediately. Having a patient e-mail addresses
should be as basic as having their phone numbers. In fact, if used
effectively, you will actually use a patient's e-mail more than his or her
phone number.
But why should your patients be the only ones to get your e-mail
newsletter? Haven't we always wanted to spread the chiropractic message
out to the community at large? Why not add as many people to your e-mail
newsletter list as possible?
First, you should be adding people you come in contact with at
lectures, and screenings. When you do screenings, do you even have a
sign-up list available for people to subscribe to your newsletter? If you
do a "Kid's Day," do you collect everyone's e-mail addresses? If
you do a public speaking engagement, do you pass around a sheet for
collecting e-mails? Not taking advantage of these easy situations means
you're missing out on opportunities to tell people about chiropractic and
your office.
How about reaching outside our office for e-mail addresses? Are you
including others such as your children's teachers? Shouldn't they know
what you believe is important for your children? How about sending your
e-mail newsletter to the members of your local school board? These are
people who are decision makers about the health of the children in your
community.
But why stop there?
Shouldn't local politicians be reading an e-mail newsletter from your
perspective each month? Shouldn't the editors and writers of your local
newspaper be getting a copy? What about the radio and TV news
personalities in your area? What about the insurance adjustors? If anyone
needs to hear about chiropractic from a positive light, they certainly do.
This is only a partial list of the opportunities available when it
comes to adding people to your newsletter list. How many more can you
think of right now?
Several state associations have also recently caught on to the idea as
they have subscribed to our Now You Know e-mail newsletter and put all the
state politicians on their e-mail newsletter lists. This means that every
month, each state legislator gets an e-mail newsletter from that state
organization with timely news and information on health and chiropractic,
from a strong chiropractic perspective.
On a national level, the International Chiropractors Association has
also started to send the Now You Know e-mail newsletter out to every
member of Congress as well as other key U.S. government officials.
But there's no reason to stop there. How about International? As you
can see, the possibilities are endless.
Using e-mail as a resource to educate our communities represents a
greatly untapped potential. The more we think about it, the more
opportunities we can discover to advance the message of chiropractic. The
technology is here. All we need to do is put forth some effort with a
determination that we will spread our message and educate everyone we can
possibly reach.
(Bob Braile, D.C., is president of Now You Know, Inc., a company
designed to help chiropractors learn and maximize the benefits of the
Internet, both for their practices and for spreading the message of
chiropractic. Information about the company and its services can be found
at http://www.nowyouknow.net/ -- and -- http://www. echiropractic.net.)