Many erstwhile, truth-seeking D.C.s continually ask themselves where
the next new patient will come from. When you as the chiropractor ask this
question, you are already stuck in the "leaky bucket" type of
practice. Traditional views and answers to this eternal question suggest
advertising, marketing, and then creative sales.
As all chiropractors know, these concepts work on a short-term basis
only and must continually be applied with diminishing returns. This is a
large and unnecessary part of the overhead of many chiropractors.
Another problem is the type of patient this "attraction"
yields -- a condition-based person only. What if there was a way for your
patients to continually refer well and sick patients to your office?
Repositioning refers to the creation of a new identity of an old or
existing concept. When a new identity is established it disconnects itself
from the old beliefs, expectations, and attitudes of the old belief. As a
chiropractor, one must accept and realize the identity of chiropractic in
the public mind. At the very best, we are bad back fixers and at the
worst, we harm people and children.
Failure to accept this public opinion of who and what you are will end
up in frustration and burnout. You can talk, emote, and waste all your
personal energy trying to convince people about chiropractic and the
results will still be the same: lowered patient visit average.
Once you as a chiropractor accept the public opinion to be inaccurate
and very damaging, the task becomes one of creating a new identity in the
mind of the public, which allows chiropractic to stand for what it truly
is, not what the medically dominated public wants it to be.
This new identity is Innate Intelligence/Vertebral Subluxation
Complex-based and finds its new home under the wellness umbrella of health
care totally accepted by at least 81% of today's society.
Under this new umbrella and with the traditional identity of
chiropractic preserved, Chiropractic does not find itself either in conflict
or competition with the medical/allopathic diagnosis-treatment
short term non-vitalistic disease care trap.
By repositioning your patients to wellness it gives you societal
permission to care for both well and sick patients. Every man, woman and
child regardless of state of health rather than condition-based patients
only. Doesn't that sound a lot better than competing with every M.D.,
physical therapist, and condition-based chiropractor? You can have 50
other D.C.s in your town and you will have no competition for these
entirely different patients.
What kind of patients are the ones you will attract by repositioning
your office to wellness? They are termed "category one" by
marketing science. They:
*** are interested in family wellness on a long-term basis,
*** pay cash for their care if necessary; and
*** are proud of you, proud of chiropractic, and are continually
referring in people just like themselves.
These are patients who not only refer in their whole family, but their
sisters, brothers, mothers and fathers as well. And, they refer in sick and
well people.
Gimmicks, freebies, mall shows, advertising, and all the other well
accepted practice building concepts continually bring in people interested
in the "traditional" view of chiropractic, the come in as a last
resort for a crack or two...what have I got to lose routine.
People with this view of chiropractic will not refer in their families,
have a very low medically dominated expectation and attitude of
chiropractic, and will have a very short stay in your office.
Can you imagine being able to recognize and attract those who want
wellness? Not losing time and energy with needless confrontation with
those who are not interested in wellness?
The end result is that you have enthusiastic, proactive and positive
patients.
Every time they see you in a different than office setting (shopping),
you'll see them assume an up posture with excitement and enthusiasm. They
have never been to an office like yours in their lives. When you have this
type of patient in your office, a colony of "chiropractic
advocates" is formed, made up of people who are busy constantly
referring others into your office.
If you choose to go on doing what you're doing now and continue to seek
the traditional view patients, you'll always be asking why your patients
won't refer.
Learn the art of repositioning. And be free of the leaky bucket type of
practice forever!
(The New Renaissance is the next generation of office procedure,
chiropractic mindset for success, and patient education for today's
chiropractor. The new Mentor IV Practice Development Program takes 24
years of the pioneering experience of Renaissance procedures and combines
it with the practical daily activities of doctors in the field. To learn
more about The New Renaissance, contact Dr. Kevin Pallis at 781/255-7080,
Dr. Ed Plentz at 517/592-8208, or The New Renaissance world headquarters,
800/525-3879.)