Many chiropractors step on the practice "growth accelerator"
by increasing their marketing and referrals only to find out that when
they get there, they can't handle the volume! It's a trap that can be
easily fallen into and one that I call the "growth trap." This
phenomenon occurs when a D.C. decides to grow his or her practice without
having the proper systems and staff in place to support their growth.
Even with the best-laid plans, sometimes overloads or breakdowns can
occur within our offices, but when there has been little to no true
systems pre-planning, you will begin to lose your current patients as
rapidly as you are bringing in the new ones.
Other signs and symptoms that you may be caught in this growth trap
include not only loss of practice volume, but a mindset that if one more
new patient walks through that door, you may just go right over the edge
mentally, physically and emotionally.
Once you've fallen into the growth trap, staff members are sure to
follow, unless you have the strong systems and procedures in place that
will help support your stress-free growth. Without executing fail-safe
systems, they will inevitably begin to see themselves getting busier and
busier and slam on the breaks so as to avoid any additional stress or
strain.
In effect, your team will become a visible or an invisible barrier to
your patients committing to lifetime care or becoming involved with your
practice in a meaningful way. And, honestly who could blame them?
Think about the way your practice systems and procedures are currently
structured. Are there messes that are piling up? Then ask yourself, if you
had the good fortune to double overnight with your current practice
issues, would you end up doubling the amount of those messes?
Does it make sense to put yourself or your staff through this?
Shouldn't practice growth be easy and spontaneous? The goal of growth
should be to give you energy instead of take it away. Utlimately, the
right kind of growth will give you what you truly crave...your freedom!
So, how do you avoid the growth trap and build your practice so that it
actually gives way to freedom?
Steps to freedom
1. You must have good systems in place that you know will be effective
at your new level of growth. When you set your practice goals,
evaluate whether your current systems and procedures as they exist today
will support you in where you want to be tomorrow. If the answer is
"no," it's time to reinvent your systems.
If you find it easy now at your current volume to talk to people about
chiropractic, and you double that, will you still be able achieve that
with ease? Maybe it's time to delegate some of the things you do to a new
system, a new procedure, a new form or a new person.
Trying one of these alternatives will enable you to grow without
putting yourself into the trap of having to be "on" all the time
and having your "personality" drive your practice growth. Your
systems should do that instead. In fact, your systems are your stairway to
freedom.
2. You must really understand the concept of what The Family Practice
labels "ChiroTime." Essentially, your practice is
divided up into prime, prep and play times. I love the excitement and
relief that comes when chiropractors first become exposed to and finally
embrace this system of time management.
As your practice grows, it's essential to focus your energy in either
prime or prep times for maximum production and results.
Think about Michael Jordan. When an athlete of his ability is on the
court, he is very focused on scoring points and helping his team win. When
he's resting on the bench, he's not making calls to Nike or his broker,
he's keeping his head in the game and staying focused so that when he does
jump back on court, he'll still be in the flow of the game.
Even if you don't have patients coming in, don't utilize your
prime time to handle "busy work" like answering phones or paying
bills. Keep your focus in a prime time consciousness and then delegate
those other activities to a prep day.
3. Keep yourself free. During prime time, all you should be
doing is serving the people. During prep time, you should be delegating
and building your systems by plugging the pieces into place that will help
you become more efficient. While this may take an enormous amount of
discipline in the beginning, it is what will keep you free. It is the only
way you will ever dig your way out of the growth trap.
Remember to ask yourself, if my practice grows twice as large, will I
have twice as many messes in my life, and are those messes worth twice the
money? They are not! More importantly, you can't give excellent, quality
care if your practice grows haphazardly.
Just because you've experienced some false starts along the path of
your practice growth doesn't mean that you should back away from it.
Seeing more patients is always something to strive for. Just be sure to
implement proven strategies. Put the right supports in place before you go
full steam.
Climb out of the growth trap. Learn to grow smart!
(Dr. Eric Plasker is the founder of The Family Practice, where
chiropractors are uniting to lead family health care. For information
about the "ChiroTime" system of time management... and seminar,
coaching, training, or other product information to help you build your
confidence and family practice, call toll-free 866/LEAD-DCS [532-3327],
ext. 105. Or connect online at www.thefamilypractice.net)