Take a moment to imagine the following scenario.
Your practice is filled to capacity. Idle or down times do not exist.
You have new practice members scheduled four to six weeks in advance. Your
advertising budget is less than $500 annually. Your practice is 80-100%
cash paying members (non-insurance dependent).
Your time in the office is fun and invigorating. You look forward to
serving and your practice members look forward to you. Your income is
steadily increasing on a monthly basis. Your practice volume is
consistent. You take adequate time off to enjoy your family, friends,
hobbies and interests. You have at least four full weeks of vacation every
year.
——-
I would guess that most of you became chiropractors, established your
own practices and dedicated yourselves to our profession because this is
EXACTLY what you want.
Throughout the years I've met with countless chiropractors who began
with the same dream in mind. And, for reasons too numerous to count, many
lament the death of that dream.
They confess to me a loss of their vision. Too many doctors have
settled for less than expected practices. I must confess that for several
years early on in my practice career, so did I.
Decide what you want
The very first thing that I did to create my ideal was to decide in
crystal clear terms precisely what I wanted from my practice. I determined
that it was time for me to give my dream a chance. Prior to that I
unconsciously followed what everyone else was doing.
One of my realizations was that most of my business decisions in the
practice were the result of reactionary thinking. I ran the business on a
"crisis to crisis" basis. If there were not enough new members,
I ran an ad. If income dropped, it was time to toughen up in collections.
If referrals ceased, it was time for "patient education." Sound
familiar?
My practice was the complete OPPOSITE of our chiropractic principles!
While teaching about proper rest, proper nutrition, a positive and
empowering attitude, adequate exercise and a nervous system free from
interference — my business and I were living the contrary.
Sleepless nights prevented proper rest. Eating fast food and late night
meals prevented proper nutrition. Living from stress to stress prevented
an empowering attitude. "No time" for exercise kept me from
energizing my body. Inconsistent chiropractic care prevented me from a
nervous system free from interference.
When I began to see the effects on my family, my practice and myself, I
created systems to eliminate the reactive consciousness and
replaced it with a proactive consciousness. For example:
— I accurately defined the type of practice that I wanted to serve.
— I gave up my need to be everyone's friend and tell the chiropractic
truth.
— I subscribed to the logic that if I had ONE member I liked and
loved serving, he or she would most likely have similar friends and family
members. Therefore, I created referral systems.
I asked my ideal members such key questions as: "What did
you hear about me that made you decide to choose my office?"
"Throughout your life, who has been your favorite doctor and
why?" "What is your favorite part about coming to the
office?" "How do you describe what we do here to your friends
and family members?" "What has been your greatest obstacle in
referring others to the office?"
These five questions alone gave me insights as to the specific part or
parts of my service and myself that my ideal members were attracted to.
The answers were invaluable. I found myself becoming more interested in
why people DID come to my office than I was in why they didn't.
I designed my systems around the parts of my practice and myself that
people found most attractive. Then, once I had my ideal practice and ideal
members in mind, I went about creating my 100% referral/members ONLY
practice.
*** I began actually ASKING vs. hinting for referrals. I took note of
the specific request that generated the most referrals.
*** Inviting referrals at the end of my health care demonstration with
a deadline to my offer became systematic. Again, I found that one method
of requesting referrals far out-performed others.
*** I created an office brochure of my services, my health philosophy
and my criteria for ideal members so that they could share with their
potential referrals.
*** I discussed the positive and overwhelming benefits of the
chiropractic lifestyle vs. scolding members about the devastating effects
of vertebral subluxations. (This was HUGE!)
*** I invited new members to refer their family in for check-ups (vs. care
— this is a key distinction!)
*** I collected and shared testimonials on a regular, consistent and
systematized basis.
*** I became much more selective in my acceptance of new members in
order to protect those who were already members.
*** I created a "Country Club" of health conscious
individuals.
You, too, can manifest a practice created in your ideal! Start
with the consciousness of possibilities. Seek the assistance of others who
are still doing what you'd like to create. Set your sights and take
action.
Removing the effects of stress from others should not be the
cause of stress in YOU!
(Dr. Tony Palermo practices in Bethlehem, Pa. His 100% cash — NO
insurance accepted! — 100% referral-ONLY practice requires fewer than 10
hours per week of his time. He balances his time with family and a limited
clientele of coaching clients. NOTE TO CHIROPRACTIC JOURNAL READERS: If
you're interested in joining Dr. Palermo for FREE "Chiropractic
Mastermind" teleconferences to discuss topics from his columns,
e-mail him at drtonyp@aol.com and
type "Chiropractic Journal Reader" in the subject line. He'll
let you know when his next session is scheduled.)